What Delivery Costs will I incur when ordering through Totallymobile.co.uk?

At Totallymobile.co.uk, we apply a flat rate of £2.50 to each order placed with us. This contributes towards postage and packaging charges incurred by us. High value items will be dispatched by First Class Recorded Delivery or courier for your security. No additional charge will be applied in addition to our standard charge where such services are used.

Is it possible to track my order?

Please note that all orders can be tracked through 'Your Account ' link which can be accessed at any time through the top menu bar. Here you can monitor the progress of your order through the Totallymobile.co.uk system. After we have dispatched the product, items dispatched by Recorded delivery and by Courier can be tracked using our logistic partners´ websites. If this facility is available, you will be notified in the second email that we send to you confirming your order has been processed and dispatched.

When can I expect to receive my order?

We aim to dispatch goods within 24hrs. As we use a combination of Royal Mail, Securicor and Interlink to fulfil our orders we cannot provide exact delivery times. As an approximate guide please see below:

Items dispatched by First Class Recorded Mail or First Class Post usually arrive the day following dispatch. In some cases however it is possible for them to take up to 10 days.

For Items dispatched by Courier, we use a 24hr service. Where this service has been used, the item will usually be delivered the next working day following dispatch. Although in some instances where items are being delivered to remote locations, it may take a day longer.

What should I do if I have not received my order within the respective timeframe?

If you have not received your order after 10 days following the dispatch date - pleaseContact Us. We will do everything we can to ensure that you receive your products as soon as possible.

Will I be required to sign for my order?

If we consider the goods we are sending to you to be of high value, we will dispatch them for your security by First Class Recorded Post or by Courier. A signature will be required upon receipt of the goods. Please note that this service will be provided at no extra charge.

I live at a Non-UK address - can I place an order?

Currently we are unable to accept orders that require delivery to a Non-UK address. In addition we are unable to accept payments from payment cards that are not registered to a UK address. This is a feature that we are looking to add in the future and we are sorry for any inconvenience this may cause.

Is it possible to get an order sent to an address other than the cardholders?

Currently we are unable to offer this service. It is a feature that we are looking at providing in the future.

If you do not find your question listed above, please see ourdelivery policy.