Our Delivery Policy

At Totallymobile.co.uk we have no hidden charges and believe that the complete cost of each product should be immediately apparent to our customers. We apply a flat rate of £2.50 to each order placed with us.

For your security, we insist that delivery is to the same address that card used for payment is registered to. This must be in the UK (excluding the Channel Islands)

Although we do our best to ensure that your order reaches you as quickly as possible, we cannot guarantee delivery for a specific day.

Dispatch Times

We usually dispatch products within 24 hours of receiving them. In some cases this can take longer. Occasionally delivery times maybe affected by factors beyond our control. Please make allowances for deliveries in peak periods and to Scottish Islands.

How we deliver

As a general rule:

Low value items are delivered by Royal Mail First Class Post.

For your security, higher value items are normally delivered by Royal Mail First Class Recorded post or by Courier. These deliveries will require a signature. If there is nobody available to sign for the goods, a card will be left with details of how to collect the parcel, or how to arrange for it to be redelivered.

As each order differs, we do not guarantee the use of any particular courier.

Low value items are delivered by Royal Mail First Class Post.

For your security, higher value items are normally delivered by Royal Mail First Class Recorded post or by Courier. These deliveries will require a signature. If there is nobody available to sign for the goods, a card will be left with details of how to collect the parcel, or how to arrange for it to be redelivered.

As each order differs, we do not guarantee the use of any particular courier.

Tracking Your Order

Internal

For your convenience, your order can be tracked in our system at anytime by going to the “Your account” link on the Totallymobile.co.uk homepage. You will require both your email address and password to log into this feature. Please keep your details secure at all times to prevent unauthorised access to your account.

External

If your order is high value and has been sent by either First Class Recorded Post or by courier, a tracking number will be available. We will notify you of the external web address (URL) at which your order can be tracked and provide you with the Tracking Number of your parcel. This will be detailed in the second email that will confirm the dispatch of your order.